Shipping policy

SHIPPING & DELIVERY

At LLX, we work to get your order on its way as quickly as possible. Processing and delivery times may vary depending on the product, supplier, destination, and whether the item is customized or personalized.

Processing: Orders begin processing after payment is successfully completed. Custom or personalized products may require additional processing time.

Shipping Times: Estimated delivery times are provided when available. These are estimates and are not guaranteed. Carrier delays, weather, holidays, high-volume periods, customs, and other circumstances outside of LLX's control may affect delivery.

Multiple-Item Orders: LLX works with multiple production and fulfillment partners. If you order more than one item, your products may arrive in separate packages and on different days. You will not be charged again simply because an order is shipped in multiple packages.

Tracking: Tracking information will be provided when available. Please allow time for the carrier to update tracking after a shipping label is created.

Incorrect Shipping Information: Customers are responsible for providing a complete and accurate shipping address. Please contact LLX as quickly as possible if you notice an error. Once an order has entered processing or shipped, we may not be able to change the address.

Lost, Delayed, or Damaged Packages: If your order is significantly delayed, arrives damaged, or tracking indicates a delivery problem, please contact LLX with your order information so we can review the issue and determine the appropriate next step.

Special & Custom Orders: Shipping and processing times for special-request, personalized, or custom products may differ from standard products. Any available timing information will be provided for the specific order.

Questions? Contact LLX customer support for assistance with your order or shipping information.